Last Updated: March 2026

1. Overview

At GAZONE, we aim to ensure customer satisfaction while complying with UK consumer protection laws.

Business Address: Flat D, 15 Cambridge Road, Ilford, IG3 8LU
📞 7424560105
📧 contact@gazone.co.uk

2. 14-Day Right to Cancel (UK Consumer Contracts Regulations)

Customers have the right to cancel their order within 14 days of receiving the goods.

To qualify:

  • Items must be returned within 14 days of cancellation
  • Items must be unused and in original packaging
  • All accessories, manuals, and seals must be intact

3. Non-Returnable Items

For hygiene and security reasons, the following cannot be returned if opened or used:

  • Opened or activated mobile phones
  • Items with broken security seals
  • Software or digital products
  • Accessories such as earphones (if opened)

4. Faulty or Damaged Items

If your item is faulty or damaged:

  • Contact us within 48 hours of delivery
  • Provide photos or video evidence

We may offer repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

5. Refund Process

Refunds are processed within 5–10 business days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method
  • Original shipping fees may not be refundable unless the item is faulty

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked and insured delivery service.

7. Warranty

Products may include manufacturer warranty where applicable.
Warranty does not cover accidental damage, liquid damage, misuse, or unauthorised repairs.

8. Fraud Prevention

GAZONE reserves the right to refuse returns if:

  • The device has been tampered with
  • The IMEI number does not match our records
  • The item shows signs of misuse or damage

9. How to Start a Return

To initiate a return, please contact:

GAZONE
Flat D, 15 Cambridge Road, Ilford, IG3 8LU
📞 7424560105
📧 contact@gazone.co.uk

Please include:

  • Order number
  • Reason for return
  • Photos (if applicable)